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2022 UNC CAUSE has ended
avatar for Christina Artis

Christina Artis

UNC Chapel Hill
Manager
Greensboro, North Carolina
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I am a Service Desk manager. I helped to implement a new contact center in May 2020 for the central campus service desk.
I was part of the Implementation workstreams for ServiceNow. The go-live was July 30, 2019.
Monday, October 3
 

1:00pm EDT

Welcome Session Carolina Ballroom

1:30pm EDT

Break Convention Foyer

1:45pm EDT

A Successful Student Service Desk, As Told By The Students! Mecklenburg 1Imraan Khan • Kaurwaki Babu • Mehraz Ahmed

2:30pm EDT

Break Symphony Ballroom

3:15pm EDT

Refreshment Break Convention Foyer

3:45pm EDT

Overcoming Burnout Carolina DDeQuan Jones

4:30pm EDT

Break Convention Foyer

4:45pm EDT

SIG - Student Worker Governor's Ballroom 1Dali Hiltebeitel • Marian Holiday-White

5:00pm EDT

Cocktail Hour in the Vendor Hall Symphony Ballroom
 
Tuesday, October 4
 

7:30am EDT

Breakfast Carolina Ballroom

9:00am EDT

Supporting Student Success- Making a Job Mean More Than a Paycheck Mecklenburg 1Dali Hiltebeitel • Marian Holiday-White

9:45am EDT

Break Convention Foyer

10:00am EDT

NWN Carousel - Gold Sponsor - Best Practices when designing a Microsoft Teams Room Carolina DRobert Faulkner • Tim Robinson

10:45am EDT

Refreshment Break Convention Foyer

11:15am EDT

One Size Doesn't Fit All - Smoother Implementations for Everyone Carolina DJackie Treschl WomenInTech- Expanding the Conversation of Inclusivity Across the UNC System Mecklenburg 1Donna Petherbridge • Jill Sexton • Mardecia Bell • Gwen Hazelhurst • Debbie Carraway

12:00pm EDT

Break Convention Foyer Keynote Session & Lunch Carolina BallroomNash Fung