2022 UNC CAUSE: Full Schedule

1:45pm EDT

A Successful Student Service Desk, As Told By The Students!

The efficiency of your support desk can make or break the customer experience. Managers do what they can to ensure the team's performance, of course. But why not hear the inside perspective? Join us for a presentation directly from NC State's Math IT student techs. Get the inside scoop on what works and doesn't work to get the most out of your student techs, straight from the techs themselves!

Speakers

Imraan Khan

Kaurwaki Babu

NCSU

Mehraz Ahmed

Student Worker, NCSU

Monday October 3, 2022 1:45pm - 2:30pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Customer Support & Engagement

2:45pm EDT

Carolina Advanced Digital - Silver Vendor - Zero Trust Illustrated: A Guide for Network and Security Pros

Zero Trust is more than a buzz word, but the marketing hype and tangles of acronyms create confusion. In this vendor-neutral session designed for network and security pros, JJ will share real world examples of zero trust journeys, explain and illustrate architectures, plus untangle ZTA, ZTNA, SASE, SSE, and more.

Speakers

Jennifer (JJ) Minella

Security Architect

Author, speaker, and 20-year tech veteran, Jennifer Minella has been helping security-conscious organizations solve network security challenges in meaningful ways. Combining master level network architecture skills with CISO and compliance experience, she translates complex technical... Read More →

Monday October 3, 2022 2:45pm - 3:15pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Vendor - Silver

3:45pm EDT

Centralizing Computer Refresh

How Appalachian State is managing the computer refresh for all of Academic Affairs

Speakers

Tom McDonnell

IT Director, App State

ITS

Monday October 3, 2022 3:45pm - 4:30pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Customer Support & Engagement

4:45pm EDT

SIG - Microsoft

Microsoft SIG, focused primarily on Microsoft cloud technologies (Azure, Azure AD, M365, Defenders, etc.).

SIG is short for Special Interest Groups. These groups are comprised of individuals from UNC CAUSE member institutions that share a common interest in a topic or technology that is prevalent across institutions.

Speakers

Andrew Sanders

Lead Architect Client Computing, UNCG

Team Lead and Systems Architect at UNCG with primary responsibility for Microsoft M365 technologies (Teams, OneDrive/SharePoint, Exchange), security technologies (Microsoft Defenders, Microsoft Purview), and endpoint management (SCCM, Jamf).

Mike Childers

Lead Systems Architect, App State

I am a Lead Systems Architect at Appalachian State University. The team I work for is known as Enterprise, Microsoft, Apple & Chrome OS Systems (EMACS) within the Central IT division. You can read all the fun details at the bottom of this page, https://its.appstate.edu/about/central-it/infrastructure-and-systems... Read More →

Monday October 3, 2022 4:45pm - 5:30pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

SIG

9:00am EDT

Supporting Student Success- Making a Job Mean More Than a Paycheck

In this session we will share how we motivate and manage our student workforce with incentives and opportunities to help them advance their careers both before and after they graduate.

Speakers

Dali Hiltebeitel

IT Director, UNCW

Associate Director of UNCW's IT Client ExperienceThe team that I have the pleasure of working with is responsible for all of the client facing interactions. We support 18,000 students, 2,000 faculty/staff, and about 7000 endpoints. I am happy to speak with anyone on all that we are... Read More →

Marian Holiday-White

Tuesday October 4, 2022 9:00am - 9:45am EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Leadership & Professional Development

10:00am EDT

Data Network Solutions - Gold Sponsor - Cyber Resilience - Tips & Tools from the Data Center Team

Join DNS for a conversation & discussion around CyberSecurity Techniques. We will discuss how to better protect your people and resources now and moving forward.

Speakers

Justin Loucks

Sales Engineer, Data Network Solutions

Tuesday October 4, 2022 10:00am - 10:45am EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Vendor - Gold

11:15am EDT

WomenInTech- Expanding the Conversation of Inclusivity Across the UNC System

At NC State, a group of women in technology leaders have helped create a WomenInTech community that is thriving, creating networking opportunities for women in technology, and positively impacting technology culture along with growing and encouraging women technology leaders. Join us for a conversation on how to expand this effort across the UNC System.

Speakers

Donna Petherbridge

Vice Provost, DELTA, NCSU

Dr. Donna T. Petherbridge is the Vice Provost for DELTA (Digital Education and Learning Technology Applications), having previously served as the Interim Vice Provost from April 2021 – December 2021, the Associate Vice Provost for Academic Technology Innovation from July 2017... Read More →

Jill Sexton

Associate Director for Digital & Organizational Strategy, North Carolina State University

Jill Sexton is Associate Director for Digital & Organizational Strategy at NC State University Libraries. In this role she provides vision and leadership for the Libraries’ Data & Visualization Services, Organizational Strategy, Digital Library Initiatives, and Information Technology... Read More →

Mardecia Bell

Gwen Hazelhurst

Debbie Carraway

Tuesday October 4, 2022 11:15am - 12:00pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Leadership & Professional Development

1:15pm EDT

SIG - SCCM

SIG is short for Special Interest Groups. These groups are comprised of individuals from UNC CAUSE member institutions that share a common interest in a topic or technology that is prevalent across institutions.

Speakers

Andrew Sanders

Lead Architect Client Computing, UNCG

Mike Childers

Lead Systems Architect, App State

Tuesday October 4, 2022 1:15pm - 2:00pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

SIG

2:15pm EDT

Data Governance Program at ECU

This presentation will define what a modern Data Governance program is today using the DAMA-DMBOK (Data Management Association – Data Management Body of Knowledge) as the framework reference at East Carolina University.

Speakers

Scotty Stroup

IT Director, East Carolina University

Scotty Stroup is the director of East Carolina University's Enterprise Data Services team, which supports ECU's databases, data warehouse, enterprise reporting systems, and data governance program. He has over 25 years of experience in the IT industry, with 17 of those years in data... Read More →

Lee Cline

Enterprise Data Management Support Services Manager, East Carolina University

Data GovernanceMetadata ManagementData QualityData Modeling/Architecture

Tuesday October 4, 2022 2:15pm - 3:00pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Security & Compliance

4:15pm EDT

Selling change- the demise of unlimited storage for Google Workspace

Learn what NC State is doing to prepare for the end of unlimited storage with Google Workspace and how we will work with our campus community to prepare for, support, and move forward with storage limits.

Speakers

Sarah Noell

Assoc Director, Information Technology, North Carolina State University

I work in the Office of Information Technology, division of Outreach, Communications, and Consulting. I have the OIT training team reporting to me, as well as being the team lead for the cross-functional Google Service Team (GST).

Chris Deaton

Google admin, Sysadmin, NC State University

Katie McInerny

NCSU

Katie McInerney is the Training Coordinator for the Office of Information Technology at North Carolina State University. As a trainer in technology for over 10 years, she has worked closely with faculty, staff, and students on various educational software, products and applications... Read More →

Tuesday October 4, 2022 4:15pm - 5:00pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Customer Support & Engagement

9:00am EDT

CHP Extreme Makeover - Transforming Campus Hardware Procurement at UNCG

After two years of heroically supporting the campus through Covid transition to remote work, hybrid operations, and back to “normal”; our Campus Hardware Program was battered, bruised and at the breaking point. It was time to “fix all the things”: staffing and training issues, physical spaces, lifecycle standards, custom vs pre-built machines, campus and external partnerships, and more.

Speakers

Moreland Smith

Director Campus Hardware Procurement and Asset Management, UNCG

Campus Hardware ProcurementTraining Student Workers.

Wednesday October 5, 2022 9:00am - 9:45am EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Customer Support & Engagement

10:15am EDT

A Shift-left Journey 2.0

Update to Shift-left Journey presentation given in 2018 that includes new initiatives and overall status, as well as, the IT Help Desk receiving the 2022 HDI: Best Service and Support Organization award based on efforts in Shift-left.

Speakers

Kenneth Chapman

IT Director, WCU

Wednesday October 5, 2022 10:15am - 11:00am EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Customer Support & Engagement

11:15am EDT

Business Continuity and Succession Planning for the Great Resignation/Retirements: UNC Case Study

Case study on how to mitigate risks with business continuity when employees leave the University and how to capture essential duties and responsibilities prior to their departure

Speakers

Danny Nguyen

Wednesday October 5, 2022 11:15am - 12:00pm EDT
Mecklenburg 1 Sheraton Charlotte Hotel

Leadership & Professional Development